Update: The Saga of the Eyes and Sim Cards

Sorry, it’s been a bit quiet here the last few days. I’ve been enjoying the Christmas/New Year aftermath and trying to catch up with some reading while at my parents (the more books I finished while there, the less I had to bring back with me to London). Anyway, yesterday we got back to London, and while it was great to visit family again and spend Christmas there, I am kind of glad to be back home.

It wasn’t all fun and games this trip though. Somehow every Christmas (at least for the past 5 Christmases) I manage to discover “something” that makes me have to do to doctor/dentist/etc. 5 Christmases ago I sprained my ankle really bad, 3 Christmases ago was the saga of my wisdom tooth surgery (if you weren’t around then yet, here’s the complete story). This year: it’s my eyes. Last time I went to Holland I got my eyes checked for the first time in 4 years. Of course, there was quite a jump and my eyes had each declined about -.50 (instead of -3.50 and -4.25, they were now -4.00 and -4.50). It didn’t feel right though and I went back 3 times to try different strengths out. In the end, I knew it wasn’t completely right, but didn’t have time to try out more and ended up with a set that was sufficient, but still not right.

So this time I got my eyes tested again. The verdict was my eyes had declined another -0.50 (now -5.00 and -5.50) and the optician felt uncomfortable with providing me new contact lenses until I’ve gotten it checked out by an eye doctor at the hospital, because it’s jumped twice in one year. Grrr. What I think happened is that it gradually got worse over the past 4 years and that last time they just didn’t check it properly.

I had an appointment on Monday with the GP about my eyes (not sure how it is here in UK, but in the Netherlands you always have to go through your GP to arrange anything at the hospital) and as I expected it was 3 minute meeting with the doctor going “nope, I can’t do anything, I’ve faxed your details to the hospital”. Now I have to wait until the hospital has time for me, so I’m guessing I’ll have to book a trip around February/March again. I know it’s better to have them checked just to make sure there isn’t anything wrong, but it feels like I’m wasting time.

Next to that my Dutch sim card died. Okay, not a problem, I thought, just go to the KPN store and ask for a replacement. Went to the KPN store and was told it wasn’t possible, because I’ve got a prepaid card. What I had to do was buy a new sim card, call customer services to get my old number transferred. Now normally I wouldn’t even have bothered with transferring my number, I would have bought a new sim card with a new number and live with that. But my bank account is linked to the old number and I didn’t want to go through the hassle (and the time) to get that transferred. I thought transferring the number would be easier.

Wrong. I ended up buying a new sim card a couple of days later at another store where the guy said the same thing. Buy a new sim card here and then call customer services to get the number transferred. So bought the new sim card and once home I called customer services. Call number 1: the girl told me they didn’t do that over the phone, but that it was on the website. Okay, easy I thought. I checked the website, couldn’t find the option. Call number 2: no, no, we’re not able to transfer numbers for prepaid cards, maybe if you call the department of “Nummerbehoud” (number retention?) on Monday they can help.

So on Monday I called, and unlike all the previous people I talked to this one actually knew what she was talking about. What I should have done and what all the other people should have told me was to order a new prepaid sim card on the KPN website checking the box “transfer this number”. There was no way whatsover to transfer the old number to the new sim card I got.

What did I do? I ended up keeping the new number (which is also way easier to remember than the old one) and transferring my bank account details. The stupid thing is I’m mainly annoyed with the amount of time I wasted, because the four people I talked to first each didn’t know what I should have done.

Sorry for the rant, readers. I know it’s the second one in two weeks, but I’m now back in London and hopefully I’ll get my regular postings back on track.